- You will be required to follow specific guidelines and scenarios provided by your employer to evaluate the staff's performance, adherence to company policies, and overall customer experience.
- Following precise guidelines and scenarios provided by your employer is essential for Mystery Shoppers, as this enables them to evaluate staff performance, compliance with company policies, and the overall customer experience.
- Your primary duty as a Mystery Shopper is to make covert visits to a range of businesses, including retail stores, restaurants, and service providers, to gauge the level of customer service.
- Mystery Shoppers must excel at documenting their observations in a thorough and impartial manner, covering important aspects like employee behavior, store hygiene, product knowledge, and sales technique adherence.
- Mystery Shoppers play a pivotal role in evaluating staff performance, ensuring compliance with company policies, and assessing the overall customer experience, all of which are guided by specific employer-provided scenarios and guidelines.
Job Details
| Posted Date: | 2024-08-30 |
| Job Location: | South Africa |
| Job Role: | Quality Control |
| Company Industry: | Market Research |
Preferred Candidate
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