DUTIES AND RESPONSIBILITIES:
- Improving customer service experience, creating engaged customers, and facilitating organic growth.
- Taking ownership of customers' issues and following problems through to resolution.
- Setting a clear mission and deploying strategies focused towards that mission.
- Develop and implement customer service policies and procedures to enhance patient and employee experience and satisfaction.
- Keep accurate records and document customer service actions and discussions.
- Analyze statistics and compile accurate reports.
- Coordinate with department heads / HODs to ensure seamless service delivery that meets patients' and stakeholders' needs and expectations.
- Monitor and evaluate staff performance, provide training and development opportunities, and address performance issues.
- Collaborate with clinical and administrative professionals to carry out patient-centered care initiatives to enhance the general experience.
- Keen and updated on industry trends, best practices, and new methods related to customer services in the healthcare setting.
Job Details
| Posted Date: | 2024-06-08 |
| Job Location: | Kuwait - Al Kuwait |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Medical Hospital |
Preferred Candidate
Posted from: 👉👉👉Apply Click HERE.
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