1- Strategic Planning and Execution
2- Team Building and Training Management:
2.1 Lead and manage the after-sales service team
3- Service Quality Management and Optimization:
3.1 Develop dealership service standard procedures based on Saudi regulations and headquarters' service standards
- Quality and Technical Claims Management
- and address market quality and technical issues from dealership after-sales outlets, closing major issues and promoting product improvementsCustomer Relationship Management
customer needs through regular follow-ups and feedback, and formulate improvement plans.
- Respond quickly to customer needs, resolving issues to improve customer satisfactionMarket Analysis and Pricing Response
- competitive benchmarking and market trend research for after-sales services in the Saudi marketKey Performance Indicators (KPIs)
Job Details
| Posted Date: | 2024-12-31 |
| Job Location: | Saudi Arabia - Jeddah |
| Job Role: | Sales |
| Company Industry: | Automotive Dealership & Distributor |
Preferred Candidate
| Degree: | Bachelor's degree |
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