Customer
- Greet walk in customers as per the service standards specified by the Parts After Sales function
- Take customer orders promptly and efficiently, communicating pricing and availability
- Assist customers in finding the appropriate parts for their vehicle
- Answer customer inquiries about products, prices, availability, and product features
- Determine sales price for customers for each sale in accordance with Company procedure
- Sells products/and or services to meet customer needs
- Locate and obtain ordered parts for customers from the warehouse
- Supply requested products with correct documentation to obtain customer signature; in case of non-cash customers verify the authorization to deliver
- Inspect returned defective parts to ensure correct replacement part is purchased
- Handle warranty or defective parts for customers in accordance with Company procedure
Operations
- Promptly provide the correct required spare parts to the workshops or customers (retail & outlet)
- Report out of stock situations to the ordering department and follow up on the delivery of parts shipments
- Place order where parts required are out of stock and request payment accordingly
- Escalate the requests to department management that represent high risk such as critical client, low stock items, damaged parts in stock, etc.
- Prepare quotations for spares as requested by sales staff or insurance claims
- Execute orders where sales staff or insurance companies give the necessary approvals to proceed with the supply of spare parts
- Assist with preparing and maintaining merchandise displays
Administration
- Maintain confidentiality of pricing lists and structures as required by Company policy
- Record sales and/or counter transactions
- Enter “lost sales” report where inventory is out of stock
- Prepare invoice on system for charge to the correct job order
- Prepare invoices on system for payments of parts by customer
- Keep accurate records of all repair orders, invoices, insurance estimates, and special order parts
- Prepare regular management reports regarding parts sales status and other related activities
Job Details
| Posted Date: | 2024-07-24 |
| Job Location: | Saudi Arabia - Riyadh |
| Job Role: | Sales |
| Company Industry: | Automotive Dealership & Distributor |
Preferred Candidate
| Degree: | High school or equivalent |
Posted from: 👉👉👉Apply Click HERE.
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