- Develop and implement effective collections strategies and procedures to maximize debt recovery while maintaining positive customer relationships.
- Manage a team of collections agents, providing guidance, support, and training as needed.
- Monitor and analyze the performance of the collections team, implementing measures to improve productivity and success rates.
- Review and evaluate delinquent accounts, determining appropriate actions to be taken in accordance with company policies and legal requirements.
- Communicate with customers regarding their outstanding debts, negotiating payment plans, settlements, or other resolutions.
- Maintain accurate and up-to-date records of all collections activities, ensuring compliance with regulatory guidelines and internal policies.
- Collaborate with cross-functional teams, including legal, finance, and customer service, to resolve complex or escalated customer issues.
- Stay current on industry trends and best practices in collections, implementing new strategies or technologies as needed to improve efficiency and results.
- Prepare regular reports on collections activities, presenting data and insights to upper management.
- Develop and maintain relationships with external collection agencies, attorneys, and other service providers as necessary.
Job Details
| Posted Date: | 2024-05-09 |
| Job Location: | Lebanon - Beirut |
| Job Role: | Finance and Investment |
| Company Industry: | Utilities |
Preferred Candidate
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