The technical consultant is responsible for a variety of roles including technical implementation,
support, development and customization, application/business rules configuration, training and
documentation as a sole contributor or part of a larger team of the proposed solution. He/she will
manage our customers through a proven, structured methodology where the solution will be deployed,
knowledge transferred, best practices adhered to and go-live completed. These projects are completed
either on-site or remote through a very dynamic work environment.
Duties & Responsibilities
The technical consultant will be responsible mainly but not limited to the below:
Responsible for project implementation and support of our solutions either remote or at
customer’s sites
Functional and technical analysis of our Proprietary Software’s specific features.
Technical analysis of the performance problems and bottlenecks in the solution/ RDBMS,
identifying the problem and eventually implementing the solution, where applicable, resulting in
improving the solution overall performance
Provide training to our customers on the solution functionalities
Supporting and fixing the issues reported by clients in their day-to-day operations
Work closely with clients and the company team members, to monitor and troubleshoot any
inconsistencies getting reported on the solution on daily basis
Conduct preliminary troubleshooting on the technical issues reported by the client and work
closely with the Product Engineering team to solve the issue. The technical consultant should be
responsible of owning the issue till its resolution and closure by the client
Coordinate with the Product Engineering team to gather all the needed scripts for technical
issues, test them for validity purposes, deliver the needed part to the customer, and assist the
client in answering any issues
Assist Business Consultants in defining the technical requirements of the clients and preparing
onsite testing of software patches/enhancements/modifications
Develop medium and low complex advices, reports, and dynamic files
Develop, test, and implement onsite customizations as per the client’s requirements
Develop, test, and implement interfaces and integrations between our solution and any third- party solution as required
Works with Senior Business Consultants/ Technical Consultants/Project Manager and clients to help refine, prioritize, and schedule all the technical assistant requests (TAR)
Prepares well-structured quality official documentation (presentations, minutes of meeting, etc.) to be submitted to Client or for internal use
Respects and obeys company rules, policies, and procedures
Job Details
| Posted Date: | 2024-04-03 |
| Job Location: | Pakistan - Karachi |
| Company Industry: | Software Development; IT Services |
Preferred Candidate
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