- Responsible for communicating with customers over the phone, email or chat to answer their questions and complaints
- Answer all incoming calls and address the caller’s problems in a timely manner
- Re-direct calls as appropriate and take adequate messages when required
- Perform tasks following the company’s line of conduct and behave in a polite and courteous manner with callers
- Regularly follow up on customers' files and call them back in the event of emergencies
- Follow step by step procedures in handling incoming and outgoing calls with the ability to resolve and close issues
- Collect customer information and enter related information in various company software products
Escalate issues or unresolved queries to the supervisor and communicate what is related with other employees
Job Details
| Posted Date: | 2024-02-26 |
| Job Location: | Jordan - Amman |
| Company Industry: | Call Centers & Customer Care Outsourcing |
Preferred Candidate
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