- Manage and encourage the team to achieve the target collection of the company and ensure that the recovery amount matches with the extent of the damage of the vehicles.
- Supervise the Legal Representatives and direct them to collect the recovery amount thereby increasing the revenue.
- Manage the resolution of the problems encountered by the associates in the performance and escalate the problems that are beyond his authority, to the top management for easy resolutions.
- Oversee the periodic follow up by the Legal Representatives on the stolen vehicles with the Traffic Department.
- Follow up the Leasing Company or the ALJ Branch to collect the recovery amount if there is no Legal Representative in the area.
- Regular follow up with the Legal Representative to perform well in their collection functions to achieve their target.
- Conduct site visits to the area to monitor the performance of the Legal Representatives.
- Responds to the complaint processes and procedures lodge in the Customer Relation Department and resolve the issue ASAP.Determine the appropriate trainings to improve the skills of the associates to be able to perform their job.
- Manage the work environment and the associates' need in terms of personal issues (Iqama, Passport renewal, Exit-Re-Entry visas, vacation leave, etc.) and tools and equipment.
- Manage the associates' performance and follow up the daily work performance of the associates and ensure that attendance policy and company procedures are strictly followed.
- Prepare the Monthly Commissions of the associates and ensure that the amount corresponds to the actual performance.
Job Details
| Posted Date: |
2024-02-11 |
| Job Location: |
Saudi Arabia - Jeddah |
| Job Role: |
Management |
| Company Industry: |
Financial Services |
Preferred Candidate
| Career Level: |
Management |
| Nationality: |
Saudi Arabia |
| Degree: |
Bachelor's degree |
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