- Handle escalated customer complaints or issues, resolving them in a timely and satisfactory manner while maintaining a professional demeanor.
- Collaborate with other departments to develop and streamline processes that enhance efficiency and customer satisfaction.
- Develop and maintain customer service procedures and guidelines, updating them as necessary to reflect best practices and industry standards.
- Lead a team of customer service representatives, setting clear expectations, and providing coaching and feedback to foster a high-performing and customer-centric culture.
- Demonstrated success in achieving and surpassing customer satisfaction goals through the implementation of effective customer service strategies and initiatives is required.
Job Details
| Posted Date: |
2023-12-06 |
| Job Location: |
Kuwait - Sabah as Salim |
| Job Role: |
Customer Service and Call Center |
| Company Industry: |
Medical & Healthcare Equipment |
Preferred Candidate
| Gender: |
Female |
| Nationality: |
United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen |
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