Primary Duties & responsibilities include but not limited to:
- Identifying customers’ needs, clarify information, research every issue and providing solutions
- Answering phones from customers professionally and responding to customer inquiries and complaints.
- Building sustainable relationships and engaging customers
- Following up complicated customer calls where required
- Obtaining and evaluating all relevant data to handle complaints and inquiries
- Recording details of comments, inquiries, complaints, and actions taken.
- Handling and resolving customer complaints regarding to service problems
- Reporting upper management on problems and issues
- Recognize and pursue opportunities to cross-sell and/or to promote value-added products
- Informing the manager on duty of any operational inconsistencies
- Solicit feedback from guests concerning the service and food
- Maintain customer relationship with each segment such as delivery etc.
- Understand loyal customers and recommend for guest entertainment program
- Custodian of CRM activities in the organization
- Any other duties assigned by your supervisor/manager
Job Details
| Posted Date: | 2024-04-23 |
| Job Location: | Kuwait - Al Kuwait |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Catering, Food Service, & Restaurant |
Preferred Candidate
| Nationality: | United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen |
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